Relevant Experience

The table below lists Occam’s experience relevant to our SeaPort-e contract’s functional areas:

FUNCTIONAL AREA

CUSTOMERS

Software Engineering, Development, Programming, and Network Support

U.S. Navy Office of Civilian Human Resources

Defense Intelligence Agency

U.S. Army Communications and Electronics Command

Department of Justice

General Services Administration

Configuration Management (CM) Support

Defense Intelligence Agency

U.S. Army Communications and Electronics Command

Department of Justice

General Services Administration

Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support

U.S. Navy Office of Civilian Human Resources

Defense Intelligence Agency

U.S. Army Communications and Electronics Command

Department of Justice

General Services Administration

Program Support

U.S. Navy Office of Civilian Human Resources

Defense Intelligence Agency

U.S. Army Communications and Electronics Command

Department of Justice

U.S. Army Installation Management Command

General Services Administration

Analytical and Organizational Assessment Support U.S. Army Installation Management Command

 

U.S. Navy Office of Civilian Human Resources (OCHR): Human Resource Benefits Contact Center (HRBCC)

Since 2006 Occam has, as prime contractor, operated the Department of the Navy Civilian Human Resource Benefits Contact Center (HRBCC). HRBCC is a dedicated single-service contact center providing a full range of support to current and separated Navy civilian employees located worldwide, as well as to prospective employees who have accepted a position with the Navy.

At HRBCC, Occam provides multiple services to more than 186,000 employees, managing approximately 100,000 calls each contract year. Occam is responsible for providing advice, guidance, and information to the Navy’s civilian workforce year-round as well as being responsible for the technical, IT, physical operations, and maintenance of the East Machias, Maine facility and supporting all software, hardware, and communications. In addition Occam provides support for outgoing communications between the Office of Civilian Human Resources and the Navy’s civilian workforce. Services include:

  • Responsible for the technical and physical operations and maintenance of a 7,000 sq/ft facility including the Voice over IP (VoIP) solution, contact center software programs, and infrastructure.
  • Training of personnel to serve as up to the minute experts on Navy HR policies and maintaining all changes to the Standard Operation Procedures as determined by the government.
  • Responding to inquiries and issues from 180,000 civilian employees via voice, fax, email, and mail in an accurate and timely manner.
  • Provide guidance, information, and assistance as it pertains to the Navy’s HR portal — the Employee Benefits Information System (EBIS). ^top

Defense Intelligence Agency (DIA): Customer Relationship Management (CRM) Tier 3 Build/Test/Integrate, Support and O&M Project

Since 2007 Occam has, as prime contractor, provided two vital types of support for DIA’s global enterprise CRM system:

1. Ensure stability and availability for the SupportWEB and eRequestor applications, including incident and problem management, change management, requirements management, commodity ordering, and configuration management, for the DIA and its employees and customers around the world.

2. Increase application capabilities, including a fully redundant disaster recovery solution, enhanced usability, domain-authentication mechanism, and multiple network deployment.

Work performed by the Occam engineering team includes:

  • All application development for the employee and customer facing applications, ranging from standard configuration to DIA specific customizations. Developing modules including conference room scheduler, ITIL compliant service solutions, integration support for external applications, Business Intelligence and analytical reporting capabilities, requirement collection and processing module, and security visitor badging module.
  • Working with the DIA to align the Siebel (Oracle) application to support their business processes, often including process and / or application re-engineering
  • Developing DIA’s integration strategy for CRM data integration. Using Service Oriented Architecture (SOA) compatible Web Services, trading partners are able to integrate with Siebel (Oracle) quickly and easily to more effectively share and collaboratively process data
  • Developing DIA’s Disaster Recovery Planning strategy in respect to Siebel and its related components for a highly available and redundant system
  • Completing thirteen major point releases, which delivered over 500 new functional requirements
  • Providing software development and applications programming for external customers following a fee for service model. This includes functionality for tracking facility support requests, asset management, ordering of available services and / or software and project management analysis. ^top

U.S. Army: Communication Electronics Command (CECOM)/Strategic Services Sourcing (S3) Regional Service Center (RSC) Support Services

As a primary subcontractor to CSC, Occam has performed key leadership and personnel roles within the networks expansion System Engineering and Technical Assistance (SETA), Afghan National Army (ANA) training, and logistics support components of the RSC program since 2009. Occam is currently providing mission support services to the C4ISR community in the USCENTCOM AOR, including the Afghan National Security Forces (ANSF) and ANA, with systems and network support. The scope of work includes designing and implementing solutions across a broad range of engineering, logistics, and business operations services. Occam provides OCONUS IT support for ten mission critical solutions and tools, network systems, and hardware. The range of services includes system and software design, development, implementation, integration, and O&M. CSC recently subcontracted to Occam one third of the work associated with the recent expansion of SETA into the austere Afghani locations of Mazar E Sharif, Herat, Shindand, and Camp Leatherneck. The services which Occam provides are mission critical system and hardware support while embedded with troops in theater. There is a requirement for rapid personnel deployment and redeployment between CONUS and OCONUS, with experience in intra-Southwest Asia employee transfers and daily interaction with Afghan coalition personnel. Occamemployees are also providing operations and maintenance services for Vehicle Optics Sensor Systems (VOSS) and Unattended Ground Sensor (UGS) systems in Kandahar, Afghanistan, and Baghdad, Iraq. ^top

Department of Justice (DOJ): Litigation Case Management System

As a subcontractor to SAIC, Occam implemented and managed various aspects of the DOJ’s Siebel (Oracle) Public Sector Case Management solution: the Department of Justice (DOJ) Litigation Case Management System (LCMS). Occam worked with the client to define and implement the web services based integration between LCMS and the DOJ Victims Notification System (VNS). This system provides federal crime victims with information on scheduled court events, as well as the outcome of those court events, and information on the offender’s custody status and release. LCMS consumes the updates from VNS and provides visibility to the various component users of the system. Services were created using Siebel Tools and Run Time configuration within the Siebel Public Sector Application.

Additionally, Occam provided Siebel (Oracle) data architecture leadership in defining, sizing and developing the critical processes used to migrate the customer source data into LCMS, working directly with Siebel Expert Services to analyze, define, and size the server environments needed to support LCMS efforts. Along with sizing support, Occam also created the O&M procedures used to support the LCMS application as a whole.

In an effort to ensure LCMS executed against Siebel (Oracle) Configuration Management (CM) best practices, Occam also led the effort to define a CM plan, Configuration Control Board (CCB) framework and supporting processes 

Occam’s Roles and Responsibilities included:

  • Creating, defining, and leading the LCMS CM and CCB activities
  • Release Management
  • Application Architect
  • Initial architectural sizing (core application, OBIEE, and data sizing)
  • Developed support SLAs and O&M procedures
  • Supported/executed system integration and user acceptance testing
  • Virtual Network System Integration
  • Data Architecture, supporting DB sizing and Enterprise Information Management (EIM)  ^top

U.S. Army: Installation Management Command’s Business Process Redesign (BPR) Program

Occam provided consulting services, as subcontractor to CSC, for the US Army Installation Management Command’s Business Improvement / Lean Six Sigma contract. Occam provided analyst support in the gathering of data pertaining to construction projects in five US Army installations worldwide. Occam was responsible for data collection and analysis providing subject matter expertise that included Army domain expertise as well as niche regional expertise for the OCONUS installations. Services included:

  • Participation in the development of data collection strategy focusing on cost savings to the government
  • Management consulting on current business processes within IMCOM construction programs
  • Participation in the forming and execution of focus groups to administer the data collection process
  • Subject matter expertise in regional nuances for data collection and evaluation
    • for Camp Humphreys, Korea, the Army’s largest relocation under BRAC ^top

General Services Administration: Enterprise Customer Relationship Management (ECRM) Initiative

Occam provided consulting and implementation services, as subcontractor to CSC, for GSA’s ECRM initiative. Working directly with all three GSA Services, Occam provided functional and technical expertise in applying and integrating the Siebel (Oracle) based ECRM software system as GSA looked toward consolidating and transforming their organization with a renewed focus on customer service. Serving a key role in every step of the life cycle, Occam performed technical and operational requirements analysis, resource allocation, and maintenance planning throughout the project’s duration. Occam took over the lead role in the requirements gathering phase by leading the business analysts and assisted in documenting requirements gathered from the client. Occam was also responsible for the delivering the Functional Requirements Document in the final phase of the process.

Occam provided database administration support during all phases of the project. Working with the developers, Occam not only provided technical support for the Oracle database, but also served as administrators of the Siebel system and assisted the development of GSA-specific Business Objects. Other responsibilities included performance tuning of the database, building the Siebel development environment, and regular backup of the Online Analytical Processing (OLAP) and development databases.

Occam also performed as test lead, with responsibility for the software quality assurance testing for the Siebel (Oracle) implementation including white box and black box testing, functional testing, regression testing, and performance/load testing. Occam’s test team provided assistance in the development of test design, test plans, test scripts, and test case usage as well as support of verification and validation activities. Occam also reviewed requirement specifications to verify that all requirements were feasible, unambiguous, verifiable, traceable, and testable; and was responsible for the technical documentation used with test case and test procedure development.

Occam also provided leadership in the user adoption phase for the service assurance group. Occam identified and removed user and organizational roadblocks that could have prevented successful implementation, while assuring end user acceptance through various, tested strategies and tactics within an overall plan. Occam provided expertise in planning, analytical and communication skills related to change management on the enterprise wide Siebel (Oracle)implementation.

Additionally, Occam was responsible for the steady-state operations, maintenance, and Help Desk support services for the ECRM system, installing hardware and software across the enterprise for development, testing, training, and staging to production. The O&M team maintained Siebel (Oracle) server processes, hardware, and data support including bulk data loads. In the production environment, Occam was deeply involved in the configuration management, debugging, operation, maintenance, repair, upgrades and versioned releases of applications software, including back-office enterprise infrastructure software. The O&M team developed detailed operations center service costs and resource plans and ensured that well-qualified personnel were assigned to all positions with ready backups where required. In addition, Occam performed general operations administration, providing technical expertise in the integration and testing of new version releases produced by the operations configuration personnel. ^top