U.S. Navy

U.S. Navy

Occam operated the Navy’s Civilian Human Resource Benefits Contact Center (HRBCC), a dedicated single-service contact center providing a full range of health, life insurance, savings plan, and retirement benefit program support to 180,000+ current and separated Navy civilian employees located worldwide, handling 110,000+ incoming calls each contract year plus all related outgoing communications, information request transmission, and follow-up. At the HRBCC, Occam management and help desk agents provided a range of call center services including advice, guidance, and information regarding complex benefit program election, submission, and web application user requirements; the technical, IT, and physical operations and maintenance of the East Machias ME facility housing the contact center; and supporting all software, hardware, and communications.