U.S. Department of Veterans Affairs (VA)

U.S. Department of Veterans Affairs (VA)

Occam provides Siebel/Oracle based Customer Relationship Management Systems Design, Build/Test/Integrate, Implementation/Enhancement, Support, Engineering and O&M project services to the VA, as subcontractor to prime contractor VETS, Inc. System architecture components are the most recent Siebel releases, and include Siebel Financials and Public Sector modules, Email Response, Oracle Business Intelligence Enterprise Edition (OBIEE), and Computer Telephony Integration (CTI). Specific services provided by Occam include initial implementation of Siebel Public Sector Module; integration of Secure Web Chat with the Siebel CRM architecture; enhancement of communications processing, business services integration and engineering; and existing Siebel Financials module modernization and expansion (including Partner Relationship Management Service Request Process).