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FOR IMMEDIATE RELEASE
OCCAM SOLUTIONS AWARDED CONTRACT TO SUPPORT AND UPGRADE THE DEFENSE INTELLIGENCE AGENCY’S SIEBEL CALL CENTER (6/1/07) Washington, D.C. (June 1, 2007) – Occam Solutions was awarded a multi-year contract to upgrade and support the Defense Intelligence Agency’s Siebel Call Center. The effort includes Call Center operations and maintenance, supporting applications, and infrastructure for the entire Department of Defense Intelligence Information System community. The Call Center services over 3000 employees and 70,000 customers worldwide with full redundancy up to 99% of the time. Through close client partnering Occam staff will make seamless improvements and upgrades to validate all requirements and solutions. Upgrades will include development of employee and customer facing applications that are aligned with DIA’s business processes and range from standard configuration to DIA specific customizations. Services will also include process and/or application re-engineering. In addition, Occam Solutions will help develop the DIA’s integration strategy for Customer Relations Management software. The strategy will enable DIA to more effectively collaborate, share data, improve system availability/redundancy, and focus on user friendliness. About Occam Solutions Occam Solutions, a certified 8(a) small business, headquartered in Annandale Virginia, is a leading provider of management consulting and IT services. Occam Solutions offers simple and effective solutions to public and private clients using thought leadership, technical resources, and know-how. Their experienced consultants leverage in-depth industry experience and utilize a step-by-step engagement methodology that begins with client partnering to fully understand the client’s organization and environment and ends with a robust solution that neither overly complicates nor trivializes the process. Occam maintains offices in the DC Metropolitan area and Maine. ### For additional information or media relations about Occam Solutions, Inc. please contact Ms. Annie Lee at 703.750.2338 or annie.lee@occamsolutions.com.  |
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